Make Up Class Policy

Pulse Gymnastics is totally committed to excellence in teaching your child gymnastics and providing the very best service for you, our clients. One of these services available to you is our Make Up Class.

 

This service has introduced to assist families when children are sick and unable to attend their scheduled class, or if families are going on holidays and advise us in advance of a students absence. We ask you to assist us by adhering to the guidelines below, as this will benefit all families. Consistency is what makes our policy fair for all our customers.

 

Make Up Class/Tokens = Maximum of 10 Per Student, per calendar year to be used within 6 months of missed class.

 

Class Absence:

 

Is required to be advised via the parent portal in advance to class commencement!

 

  • On request, we will accept absence as Excused.
  • A Make Up Token will be issued once the scheduled class has been completed.

 

Please don’t expect our staff to issue a Make Up class token:

 

  • If you forget to mark absence via parent portal prior to Class.
  • If you don’t meet the criteria to qualify for a Make Up Class.

 

  1. Class Absence must be recorded via parent portal only, prior to the scheduled class commencement. If notification is not received prior, unfortunately you will not qualify for a Make Up.
  1. Make Ups Classes are available for our Recreational Gymnasts only and do not apply to our Competitive and Development programs.
  1. Make Up Classes in the first instance should be booked via parent portal once your child is well enough, please see reception should you require assistance booking your Make Up.
  1. We cannot guarantee the time and coach available for the Make Up Class will be your personal preference, we will do our best to accommodate requests.
  1. A Make Up class can only be rescheduled once; If you are required to cancel a Make Up you will forfeit the Make Up class/token. Unfortunately, we cannot reschedule a second time.
  1. Classes missed due to family holidays; Make Up Tokens will be issued providing absence is marked in the parent portal prior. We will allow all families a once off, per calendar year, a 2-week account stop and hold. Should this be an extended holiday etc. Make Ups will be provided to a maximum value available.
  1. On occasion children may miss classes due to sudden unforeseen family circumstances that don’t allow time for sufficient notice of absence. If you feel your circumstances should be given special consideration, please contact our office. Each case will be considered on its merits.